Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and efficiently as possible. Below is an outline of our shipping policy.

1. Free Local Delivery in Guelph

We are happy to offer free local delivery within the Guelph area on all orders over $75. Orders must meet this minimum requirement to qualify for free delivery.

Deliveries are typically made within 1–3 business days, and we will notify you when your order is on its way. Orders outside Guelph have a shipping fee of $19.99.

2. Delivery to Other Areas

For deliveries outside Guelph, shipping costs may vary depending on the destination and applicable courier rates. The final shipping cost will be displayed at checkout.

3. Shipping Times

Once your order has been processed, we will ship it as soon as possible. Delivery times depend on your location and the shipping service used. Please allow approximately 1–5 business days for delivery in most cases.

4. Order Processing

Orders are typically processed within 1–2 business days after they are received. You will receive a notification containing tracking information once your order has been shipped.

5. Shipping Delays

While we strive to ensure that all orders are delivered promptly, delays may occur due to circumstances outside our control, including severe weather, holidays and courier delays. Please allow additional delivery time during busy seasons.

6. Missing, Damaged or Incorrectly Delivered Packages

Customers are responsible for monitoring the tracking information provided with their order.

If tracking shows that your package has been delivered but you have not received it, please first:

1. Check around the delivery location and any safe-drop areas.

2. Ask other household members, neighbours, building management or a concierge whether they accepted the package.

3. Contact the courier directly to request proof of delivery, confirm where the package was left and open a missing-package inquiry.

4. Keep the courier’s case or reference number.

If the courier advises that only the sender can open a claim, please contact Valentinis immediately.

After contacting the courier, email info@valentinis.ca or kareena@valentinis.ca. Include your order number, tracking number, courier case number and any available proof or supporting information.

All concerns involving lost, damaged, missing or incorrectly delivered packages must be reported to Valentinis within a maximum of 15 calendar days from the courier’s recorded delivery date. If the package was never marked as delivered, the 15-day period begins from the estimated delivery date shown in the tracking information.

Requests received more than 15 calendar days after the applicable delivery date will not be accepted for investigation, replacement or reimbursement under this policy, except where otherwise required by applicable law.

For damaged shipments, customers must retain the products, original packaging and shipping materials and provide photographs if requested. Disposing of these materials may prevent the courier from completing its investigation.

Courier claims are subject to the individual courier’s requirements and deadlines, which vary by courier, shipping service, destination and type of claim. Customers should report problems as soon as they are discovered.

Submitting a request does not guarantee that a courier claim will be approved. Each case will be reviewed using the tracking information, proof of delivery, supporting documentation and the courier’s investigation results.

This policy does not limit any rights available under applicable consumer-protection laws.

7. International Shipping

At this time, we only offer shipping within Canada. We are working on expanding our shipping options and will update this policy if international shipping becomes available.

If you have any questions or require assistance, please contact our customer-service team at info@valentinis.ca or kareena@valentinis.ca, or call 519-837-2212.

Thank you for choosing Valentinis. We look forward to serving you!